FAQ – Harvest Grace

FREQUENTLY ASKED QUESTIONS

Your questions, answered

Everything you need to know about Harvest Grace, the Huayu line, our ingredients, and how to shop.

What kind of brand is Harvest Grace?

What products are in the Huayu line and what are their features?

Are the active ingredients in your products safe? How do you ensure quality?

Why should I choose Harvest Grace products?

Where can I buy Harvest Grace products?

Are there any shipping discounts or member-exclusive benefits?

What are your customer service contact details and business hours?

What should I do if I want to return or exchange a product?

How many times per day should each product be used?

Is there a recommended application order (e.g. toner → serum → moisturiser)?

Do I need to avoid sunlight or wear sunscreen after using the products?

Can dry, oily, and sensitive skin types all use these products safely?

Can pregnant or breastfeeding women use these products?

Are these products suitable for teenagers or men?

How long after opening should each product be used up?

Do the products need to be refrigerated?

How long is the shelf life of unopened products?

Are the products fully vegan?

Have the products been dermatologist tested?

Have the products been tested on animals?

Do the products contain alcohol, artificial fragrances, parabens, or silicones?

What should I do if I experience an allergic reaction after use?

Is a skin patch test recommended (e.g. behind the ear)?

What makes Harvest Grace unique compared to other natural skincare brands?

Are there trial sets or sample packs available?

Which countries do you ship to internationally and how is shipping calculated?

What are the return conditions? Can opened products be returned?

What should I do if I receive a defective or damaged product?

What specific sustainability practices does the brand follow? (e.g. packaging, supply chain, carbon reduction)

Are there any examples of collaboration with local farmers or communities?

Is there a points or membership tier system?

Is there a subscription or regular delivery discount?

Are there any physical counters or retail locations?

Can I apply makeup after using these products? (e.g. applying makeup directly after sunscreen)